Contact Us
Last updated: May 11, 2026
Use this page to contact the website editorial team about corrections, outdated information, privacy questions, partnership requests, or general website issues.
Before sending a message, understand one important point:
We are not Parimatch, we are not a casino, and we are not a sportsbook.
This website is an independent informational and affiliate website focused on online gambling, casino, sportsbook, bonus, payment, and player-safety content for Canadian readers.
We do not operate gambling services and cannot access, manage, verify, close, restrict, unlock, or recover player accounts.
Account Support and Boundaries
What We Can Help With
You can contact us about:
- outdated bonus information;
- changed payment methods;
- incorrect operator details;
- broken links;
- factual corrections;
- editorial feedback;
- responsible gambling resource updates;
- privacy questions;
- cookie questions;
- affiliate or partnership inquiries;
- website technical issues;
- author or review methodology questions.
If you found a factual error, send the page URL and the specific detail that needs correction.
Good correction request:
Page: /parimatch-withdrawal
Issue: The withdrawal minimum listed as C$20 appears to have changed to C$25 on the operator site.
Source: Screenshot or official terms link.
Bad correction request:
"Your page is wrong. Fix it."
The first one can be checked. The second one cannot.
What We Cannot Help With
We cannot help with:
- casino login problems;
- locked gambling accounts;
- KYC verification;
- rejected identity documents;
- delayed withdrawals;
- missing deposits;
- bonus cancellation;
- bet settlement disputes;
- account closures;
- self-exclusion requests with an operator;
- payment reversals;
- gambling losses;
- operator complaint escalation;
- changing your account details;
- deleting your casino account;
- recovering a password;
- accessing your Parimatch balance.
For those issues, contact the operator directly through its official support channels.
Do not send us casino passwords, one-time codes, full bank details, card photos, identity documents, or screenshots containing sensitive personal information.
If You Need Parimatch Support
If your issue is with a Parimatch account, use Parimatch’s official support channels inside the website or app.
We cannot see your account, check your withdrawal, approve KYC, unlock your profile, cancel a bonus, change a payment method, close your account, recover funds, or contact Parimatch on your behalf.
For guidance on how to prepare a proper support message, read our Parimatch Support guide.
Responsible Gambling and Support
If You Have a Gambling Problem
If gambling is causing financial, emotional, family, work, or mental health harm, do not use this contact page as your first step. Use professional support.
Canadian resources include:
- Responsible Gambling Council
- GameSense
- ConnexOntario — Ontario support, 1-866-531-2600
- Jeu: aide et référence — Québec support, 1-800-461-0140
- Alberta Health Services Addiction Helpline — 1-866-332-2322
- Manitoba Addictions Helpline — 1-855-662-6605
If you feel at risk of harming yourself or someone else, contact emergency services immediately.
Responsible Gambling Requests
We cannot self-exclude you from casinos or sportsbooks. If you need to block access to a gambling account:
- Log in to the operator account.
- Open Responsible Gambling or Account Settings.
- Set deposit limits, timeout, or self-exclusion.
- Contact operator support if you cannot find the tool.
- Consider blocking gambling payments through your bank if available.
- Remove gambling apps from your devices.
- Contact professional support if control is slipping.
If you are in Ontario, use regulated operators and provincial support channels.
Editorial, Privacy, and Partnerships
Privacy Requests
For privacy-related questions about this website, you can contact us about personal information you submitted to us, contact-form data, correction or deletion requests, cookie questions, analytics questions, or affiliate tracking questions.
We can only respond to privacy requests about data controlled by this website. We cannot delete or modify your data held by Parimatch, another casino, sportsbook, payment provider, affiliate network, or regulator. For operator account data, contact the operator directly.
Corrections Policy
We try to keep information accurate, but gambling terms change frequently. Operators may update welcome bonuses, wagering requirements, promo codes, payment limits, withdrawal times, app availability, game libraries, live casino providers, licensing status, support channels, responsible gambling tools, and province restrictions.
If you submit a correction, include:
- page URL;
- exact section;
- current wording;
- corrected information;
- official source link or screenshot;
- date you checked it.
We review factual corrections, but we do not guarantee that every request will result in an edit. We will not change fair criticism just because an operator or affiliate partner dislikes it.
Partnership and Affiliate Inquiries
For commercial or partnership inquiries, contact us with: company name, website URL, licensing information, target Canadian markets, operator terms, responsible gambling tools, affiliate proposal, and compliance contact.
We do not guarantee coverage, ranking, or positive reviews in exchange for payment.
Any partnership must respect legal gambling age rules, Canadian market restrictions, Ontario-specific regulation, responsible gambling standards, truthful promotional claims, clear bonus terms, and player safety.
Media and Author Questions
For questions about Marcus Tremblay, review methodology, article updates, or editorial standards, send a clear message with the page URL and topic.
Contact Instructions and Security
Suggested Contact Form Fields
If your website uses a contact form, keep it simple. Recommended fields:
| Field | Required? | Notes |
|---|---|---|
| Name | Optional | Use first name only if preferred. |
| Required | Needed for response. | |
| Topic | Required | Correction, privacy, partnership, responsible gambling resource, website issue. |
| Page URL | Optional | Required for corrections. |
| Message | Required | Keep it factual and specific. |
| Attachment | Optional | Use screenshots only if necessary; blur sensitive data. |
| Consent checkbox | Required | Confirms user agrees to privacy handling. |
Suggested consent text: I understand this website is not a gambling operator and cannot access or manage casino accounts. I agree that my submitted information may be used to respond to this inquiry according to the Privacy Policy.
Message Template
Use this format if you want a faster response.
Name:
Email:
Topic:
Page URL:
Issue or question:
Source or screenshot:
What response you need:
Do not include passwords, banking credentials, card numbers, identity documents, or one-time verification codes.
Send us a message
Response Times
We try to review messages within a reasonable timeframe, but response time is not guaranteed. Correction and privacy requests may take longer if they require verification.
We do not offer emergency support, gambling counselling, legal advice, financial advice, or casino account support.
Security Warning
Scammers often pretend to be casino support agents or affiliate representatives. We will never ask you for:
- casino password;
- banking password;
- one-time code;
- full card number;
- crypto seed phrase;
- remote access to your phone or computer;
- payment to unlock a withdrawal;
- gambling-account login details.
If someone asks for those details, do not send them.
Final Note
Use this contact page for website matters only.
- If your issue is with a gambling account, contact the operator.
- If your issue is gambling harm, contact professional support.
- If your issue is a factual correction, send evidence.
That keeps everyone in the right lane.